1. Work orders are scheduled 3 working days from the date the order is received. If you are unable to be home for an installation appointment, you may be represented by a family member or neighbor provided that he or she is at least 18 years old and is authorized to sign for completed work.

2. Trouble calls are normally completed within 2 working days from the date received. Cable service outages are investigated the same day received. Please refer to the Trouble Shooting Checklist before calling the cable office. A service charge of $15.00 may be assessed if the trouble call is determined to be due to customer's equipment.

3. Our employees are trained and have the authority to do whatever is reasonably necessary to solve a customer's problem or initiate the solution, including replacement of any non-operating cable system equipment.