Section 551 of 47 U.S.C. requires us to inform you of the following matters:

COLLECTION

1. We are required to inform you of the nature of personally identifiable subscriber information that we collect and of the nature of the use we make of such information.  The information that this cable system collects and maintains includes billing records; service maintenance and repair records; premium service subscription information; marketing information; and subscriber complaints.  Federal law prohibits the cable system from collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of services, unless you consent.  We use this information to sell, maintain, disconnect and reconnect services; to make sure that you are being billed properly for the service you receive; to maintain financial, accounting, tax, service and property records including records required by the terms of our franchise; and for the purposes described below.

DISCLOSURE

2. We are permitted to disclose personally identifiable information to the extent necessary to conduct our business.  In addition, the law allows us to disclose your name and address for non-cable service related mailing lists or other purposes unless you advise us in writing you do not wish us to disclose it.  However, such disclosures of names and addresses may not be in a form that discloses the extent of viewing or other use you may have of any service we provide, nor may it disclose the nature of transaction you make over a two-way cable system.  If you do not wish to have your name and address disclosed, please inform our office in writing.

Unless otherwise noted, all the personally identifiable information that we collect is used solely for the business purpose of offering and rendering cable television service to you.  Some persons have access to such information when necessary in connection with our business.  Access is as often as needed and may be on a day-to-day basis.  Those people include cable system personnel; cable system sales agents; businesses which provide services to the cable system, such as our accountants, billing and collection services; program and program guide providers when applicable; program services which will periodically audit subscription information; and representatives of the franchising authority.  This cable system will not maintain such information after it is no longer necessary for carrying on our business.  As with all the information we maintain, we take reasonable precautions to prevent unauthorized access.

3. We are required to inform you concerning the period during which we will retain subscriber information.  We destroy subscriber information that is no longer necessary for the purpose for which it was collected unless there is a legitimate request or order to inspect the information still outstanding.  Paper records such as work orders and installation records are retained up to five years.  Converter records are retained for as long as a subscriber has a converter.  Subscriber records maintained in our management information system are routinely deleted from our records as newer information is added.  The age of these records varies from address to address, depending on the date when service commenced and the number of transactions.  Subscriber billing history is deleted after a varying period, at the most eighteen months, dependant upon disk space.  Records of technical maintenance and service are retained for at least five years, except that the oldest stored records may be destroyed occasionally to free storage space for new records.  Information provided to us upon installation is retained so long as you are a subscriber and is deleted from the system within two years after you terminate your subscription, provided your account is fully paid.  Market research information is retained for a maximum of two years.  Accounting and billing records are retained in historical ledgers for six years for tax and accounting purposes.

DISCLOSURE BY COURT ORDER

4. Federal law provides that the government may obtain disclosure of personally identifiable information by court order, if it offers evidence that such records are material to a criminal case, and if you are given the opportunity to appear and contest the evidence.

SUBSCRIBER RIGHTS

5. As a subscriber, you may review any personal information held by us which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review.  (Preparation is sometimes necessary to avoid disclosure of information relating to other subscribers.)  If you wish to inspect the records at our system office pertaining to you, please contact us by letter to arrange for review.  The review will be during business hours at our local system business office.  You may request correction of any errors in personal information which we collect or maintain pertaining to you.  

.